I recently co-authored an article with some folks from the illustrious CRM firm Mead & Hunt. The issue (TR News 318) will come out next month and will be posted to the TRB website in four months. But for now, you can read it here:
Streamlining Survey in Reno’s Spaghetti Bowl
TR News is copyright, National Academy of Sciences, Engineering, and Medicine; posted with permission of the Transportation Research Board.